The Effect of Organizational Citizenship Behaviour (OCB) on Employee Performance Through Employee Job Satisfaction in Central Healthcare in Indonesia

Abstract

Introduction: The Community Health Center, or puskesmas, is a prominent organization in Indonesia that provides public health services. Human resources are the main driver to help the organization achieve its vision, mission, goals, and strategies.

Objectives: This study aimed to determine the effect of Organizational Citizenship Behavior (OCB) on employee performance through job satisfaction of UPT Puskesmas Wonokerto North Luwu Regency employees.

Methods: This type of quantitative research with a cross-sectional study approach. The population of this study was 67 respondents of UPT Puskesmas Wonokerto North Luwu Regency employees, and the research sample used the total sampling technique. Namely, the entire population was sampled. Data collection methods using questionnaires.

Results: The results of the Partial Least Square (PLS) analysis showed that there was a significant positive effect, namely, OCB on Job Satisfaction (p = 0.000) and OCB on employee performance (p = 0.010) at UPT Puskesmas Wonokerto. Meanwhile, for insignificant results, namely the effect of job satisfaction on performance (p=0.162) and the effect of OCB on employee performance through employee Job Satisfaction (p=0.219) at UPT at UPT Wonokerto.

Conclusions: The conclusion is that there is a positive influence of OCB on job satisfaction and OCB on employee performance at UPT Wonokerto Health Center. In contrast, those that have no effect are the effect of job satisfaction on performance and the effect of OCB on employee performance through employee job satisfaction at UPT Wonokerto. Seeing this condition, efforts are needed to improve and improve performance through a series of appropriate strategies so that performance is optimal.