Comparative Study based on Patient's Perspectives on various Dental Care Units

Abstract

Objectives: The following are the main goals of this comparison study:

   To analyze and contrast patients' general contentment levels across various dental care units, encompassing private clinics and dental hospitals.

   To examine how each type of dental care unit's patients perceive several aspects of their dental treatment, such as the length of wait, communication between employees, the standard of care, facility hygiene, cost effectiveness, and convenience.

   To determine whether there are any notable variations in patient preferences regarding particular dental care services provided by various units.

   To comprehend the elements affecting patients' propensity to advocate a specific dental care facility to others, as well as their justifications for doing so.

Methods: A comparative study strategy that combines quantitative and qualitative methods has been used. Incorporating tried-and-true methods for measuring patient satisfaction with specific questions, a structured questionnaire has been created. The survey's multiple-choice structure let respondents pick the response that most closely matched their needs.The questionnaire asked about wait times, amenities, cleanliness, staff attitudes, general satisfaction and various other factors.

Results: In light of the responses from 364 participants, the survey outcomes underscore a consistent preference for Dental Clinics over Dental Hospitals.Participants express a clear inclination towards Dental Clinics in terms of accessibility and minimal appointment wait times. Additionally, Dental Clinics are favored for perceived trustworthiness of treatment, a wide range of services, and the communication skills of staff. Although no significant differences were observed in certain factors such as staff expertise, cost of service, efficiency, cleanliness, privacy, and pain management, the overall findings emphasize the importance of specific attributes like accessibility and service quality in influencing patient preferences across various age groups within the surveyed population of 364 individuals.

Conclusion: This comparative study emphasizes how the healthcare landscape is changing, especially within dental care units. This study presents a road map for improving patient-centered care delivery by probing patients' opinions and desires. The findings of this study have the potential to influence dental care in the future as the healthcare landscape continues to change, ensuring that patient voices remain fundamental to the pursuit of high-quality, patient-centered oral healthcare services.