An Overview of Patient Satisfaction with Health Service Facilities at Kwaingga Hospital, Keerom Regency

Abstract

The hospital is run by organized, professional medical personnel who provide services to the community so that it provides many results, such as patient satisfaction. This study aims to determine an overview and patient satisfaction with health service facilities at Kwaingga Hospital. The type of research used in this research is descriptive research. This research location is the inpatient room of Kwaingga Keerom Hospital. The study was conducted in June 2019. In this study, the population consisted of 221 inpatients. In this study, the sample of inpatients at Kwaingga Hospital Considered can represent the characteristics of the population. The measurement instrument for hospital facilities indicators is measured using a measurement indicator from the Likert scale. Data processing is done with the help of an electronic device in the form of a computer using the SPSS 20 program for Windows. The result of this research is an overall overview of patients who are the respondents who express satisfaction.