"Bridging Linguistic Gaps in Healthcare: TESOL Methodologies for Pharmacy Communication in Duhok City"

Abstract

This study investigates the integration of TESOL (Teaching English to Speakers of Other Languages) practices within the context of pharmacy settings in Duhok City, with a focus on enhancing the understanding of pharmaceutical terminology. Forty pharmacies in Duhok City participated in the survey, providing insights into how pharmacy professionals utilize English in communicating with patients, particularly in conveying medication instructions and health-related information. The aim of this paper is to explore how TESOL methodologies can improve communication in pharmacies, enabling professionals to bridge linguistic gaps and better serve the multilingual population in the region.

As the number of non-native English speakers increases globally, particularly in regions like Kurdistan, the need for language education tailored to specific professional contexts is becoming more critical. This research draws on effective TESOL strategies—such as communicative language teaching (CLT), task-based learning, and culturally responsive teaching—to foster both language acquisition and cultural understanding. These strategies are crucial for overcoming language barriers in healthcare settings and ensuring accurate and clear communication between pharmacy professionals and patients.

By reviewing existing literature and case studies, the study highlights the importance of adapting TESOL methodologies to meet the unique needs of pharmacy professionals. Teacher training in TESOL is identified as a key factor in preparing pharmacy staff to handle linguistic challenges, particularly in providing medication information to patients who may not be fluent in English. The research also emphasizes the role of technology in enhancing language learning and communication skills, particularly through virtual and hybrid training methods.

In conclusion, this study advocates for integrating TESOL practices into pharmacy training programs, ensuring pharmacy professionals are better equipped to communicate effectively in diverse linguistic and cultural contexts, ultimately improving patient care and outcomes in Duhok City.